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Regional Commercial Insurance Service Director

2 months ago

Reston, Virginia, United States Carnegie Consulting Full time
About the Opportunity

Carnegie Consulting is seeking a seasoned Commercial Service Leader to enhance client service quality within the region. This key management and leadership role will involve directing, mentoring, coaching, and developing a team of service support professionals. The primary objective is to cultivate a team of dedicated service experts who are committed to delivering an exceptional client experience.

Key Responsibilities
  • Lead and Manage the Service Team: Provide direction and guidance to service managers and team leaders across all talent-related functions, including recruitment, hiring, training, career development, and performance management.
  • Develop Operational Policies and Strategies: Oversee the development and implementation of operational policies, strategies, and key performance indicators for the assigned region and business unit.
  • Build and Maintain Relationships: Establish and maintain relationships with key carrier and vendor contacts, ensuring effective collaboration with internal teams.
  • Elevate Service Standards: Establish measurable service standards and elevate the department's professionalism, service platform, and output.
  • Design and Implement Training Programs: Partner with other service leaders and corporate departments to design and implement impactful training programs aimed at improving service effectiveness.
  • Drive Operational Excellence: Set and uphold high service standards, driving operational excellence throughout the organization.
  • Client Onboarding and Renewal: Oversee the onboarding of new clients and the renewal process for existing clients.
  • Agency Management System: Manage the adoption and enhancement of standardized agency management system processes.
  • Service Leadership Liaison: Act as the service leadership liaison for the assigned region and business unit, working closely with regional service leadership, corporate partners, and other stakeholders.
Requirements
  • Bachelor's degree with a minimum of 10 years of experience in insurance brokerage or a related field, with expertise in the relevant discipline (life and health or property & casualty).
  • Previous management experience is required, with a preference for experience in managing supervisors or team leads.
  • Must hold a current insurance license in the relevant discipline.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Willingness and ability to travel for meetings, conferences, or other business-related functions.
  • Must have legal authorization to work in the United States.