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Healthcare Administrative Associate

2 months ago

New York, New York, United States Hospital for Special Surgery Full time

Position Overview:

At the Hospital for Special Surgery, we are dedicated to fostering a culture that emphasizes exceptional service and professional growth. We are currently seeking a skilled Administrative Office Specialist to join our dynamic team.

Role Summary:

In this pivotal role, you will serve as the first point of contact for our patients, ensuring a welcoming and efficient experience. Your responsibilities will include:

  • Managing incoming phone calls and patient inquiries with professionalism.
  • Greeting patients and coordinating appointment scheduling.
  • Conducting verification of medical insurance and handling patient billing and collections.
  • Authorizing services and preparing necessary documentation.
  • Maintaining a respectful and courteous atmosphere for patients, visitors, and healthcare team members.

Key Competencies:

  • Excellent written and verbal communication skills.
  • Outstanding customer service abilities.
  • Awareness of cultural and religious diversity in patient interactions.
  • Capability to multitask effectively in a fast-paced environment.
  • Strong organizational and problem-solving skills.
  • Detail-oriented with a commitment to task completion.
  • Ability to work collaboratively within a team.
  • Adaptability to changing work assignments.
  • Proficient computer skills, with knowledge of healthcare and health insurance.
  • Familiarity with medical terminology is preferred.

Qualifications:

  • A high school diploma or equivalent is required.
  • Experience with Epic EMR is preferred.

Join us in our mission to provide exceptional care and support to our patients while advancing your career in a rewarding environment.