Customer Service Representative

24 hours ago


Charlottesville, Virginia, United States Charlottesville Noland Full time

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Winsupply of Charlottesville. As a key member of our sales team, you will be responsible for providing exceptional service to our customers in a fast-paced environment.

About Us

Winsupply of Charlottesville is a leading wholesaler in the multi-billion dollar industry, known for our commitment to quality and customer satisfaction. We offer a dynamic work environment, opportunities for growth and advancement, and a competitive salary range of $37,000-$45,000 per year.

Job Responsibilities

  1. Provide outstanding service to customers by answering questions, resolving issues, and making recommendations on products and services.
  2. Pick items from the warehouse to fulfill customer orders and restock shelves as needed.
  3. Assist customers with warranty issues, returns, and exchanges.
  4. Inform customers about promotions, volume purchasing, and other incentives.
  5. Maintain the appearance of the warehouse and counter sales area, including cleaning and restocking displays.
  6. Continuously learn about new products and apply knowledge to help customers find efficient solutions.
  7. Communicate effectively with customers, supervisors, and colleagues to ensure smooth operations.

Requirements

  • Bilingual proficiency in English and Spanish (preferred).
  • Previous counter sales or order pulling experience (desired but not required).
  • Ability to quickly learn organizational procedures and operations.
  • Strong math skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Able to lift up to 50 pounds and operate material handling equipment.

Benefits

  • Annual pay range: $37,000-$45,000.
  • Annual Profit Sharing Bonus: up to 10% of annual compensation based on personal and company performance.
  • Stability and opportunity for growth/advancement.
  • Paid Time Off: up to 120 hours per year.
  • Paid Holidays.
  • Company Savings Account earning higher than market interest rate.
  • Group Medical, Dental, and Vision Insurance.
  • Life Insurance.

About You

We are an equal opportunity employer, committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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