Mobility Solutions Specialist
3 days ago
AAA Mid Atlantic is a leading provider of roadside assistance and mobility solutions. Our company values dependability, empathy, and a passion for helping others. As a Fleet member, you will play a vital role in ensuring the safe and efficient resolution of roadside incidents. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, this might be the perfect opportunity for you.
Responsibilities
You will perform various tasks such as lock-out, fuel delivery, battery installation/removal, battery jump starts, and tire change services using established guidelines and quality control procedures. Additionally, you will communicate with members effectively to keep them informed and ensure their safety. You will also operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) primarily working from a service vehicle. Effective communication in writing, verbally, via email, and using assigned technology (GPS) is essential for this role.
Requirements
To succeed in this position, you should have a high school diploma or equivalent, a valid driver's license for the state where you reside, and maintain all state and local licensing requirements. You should also pass a physical examination as required by the Department of Transportation and/or Company policy. Three years of experience in an automotive/mechanical environment or technical school, or a minimum of three years in a sales and/or customer service role, is preferred. Additionally, you should be able to lift and carry equipment weighing up to 75 pounds, bend, kneel, and balance to change tires, inspect vehicles, and push vehicles. Hand tool operation is necessary for providing service. Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening, are required. Effective written and verbal communication skills, including email and assigned technology use (GPS), are essential. Required departmental training courses within 60 days of hire and additional future department training as needed may require adjusting your schedule.
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