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Airport Operations Manager

2 months ago

Boston, Massachusetts, United States Hyannis Air Service Inc Full time
Position Overview

Opportunity: We are seeking a dedicated General Manager to oversee and enhance daily operations at our airport station. In this pivotal role, you will ensure the highest standards of safety, security, and customer service are met while leading the team in Boston.

Key Responsibilities:

  • Oversee all facets of airline station operations
  • Exhibit strong leadership by fostering a positive work environment, valuing both employees and customers, and emphasizing professional development
  • Facilitate effective communication across departments and with management
  • Encourage staff growth and career advancement
  • Build and maintain strong relationships with local airport authorities and partner carriers
  • Manage staffing levels and budgetary considerations
  • Ensure compliance with training requirements for all employees
  • Participate in recruitment processes alongside HR
  • Conduct performance reviews and create performance improvement plans
  • Deliver outstanding customer service and streamline station operations
  • Attend corporate meetings as required
  • Perform additional duties as necessary

Requirements:

  • Demonstrated experience in a supervisory or managerial role
  • Expertise in budgeting, interviewing, and performance management
  • Proven ability to establish and maintain regulatory relationships within the airport sector
  • Capability to enforce operational policies and procedures
  • Willingness to travel and adapt to flexible working hours, including weekends and special events
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite
  • Commitment to exceptional customer service and relationship building
  • Ability to manage changing priorities and work independently
  • Strong multitasking skills in a dynamic environment
  • Basic computer proficiency
  • Valid driver's license as required
  • Physical capability to lift up to 70 lbs.
  • Flexibility in work schedule, including nights, weekends, and holidays

About Us: At Hyannis Air Service Inc, we pride ourselves on our commitment to excellence and our dedicated team.