Hotel Front Desk Associate

4 days ago


Minneapolis, Minnesota, United States Rand Tower Hotel Tribute by Marriott Full time

About Us: At Rand Tower Hotel, Tribute Portfolio by Marriott, we prioritize our employees and strive to create a supportive work environment that fosters growth and development. Our commitment to a People First culture is evident in our approach to employee benefits, training, and development opportunities. We offer a range of perks, including comprehensive health insurance, retirement plans, and paid time off, as well as on-site wellness programs and discounts on hotel stays.

We are seeking a detail-oriented individual to join our Front Desk team as a Night Auditor. As a key member of our service team, you will be responsible for providing exceptional customer service to our guests during the overnight hours. Your primary duties will include checking in guests, resolving any issues that may arise, and promoting our hotel programs. If you have excellent communication skills and a passion for delivering outstanding service, this is an excellent opportunity for you to grow your career with a world-class property.

Your Role:

  • Deliver Memorable Experiences: Assist guests with check-in, ensuring all information is accurate and special requests are fulfilled.
  • Provide Exceptional Service: Resolve guest complaints and concerns in a professional manner, exceeding their expectations.
  • Promote Hotel Programs: Offer promotions and upsell opportunities to enhance the guest experience.
  • Maintain Accurate Records: Manage the house bank, generate reports, and maintain confidentiality.
  • Collaborate with Colleagues: Work closely with other departments to ensure seamless operations and excellent guest satisfaction.


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