Front Desk Associate Leader

4 days ago


Minneapolis, Minnesota, United States NOW BOARDING LLC Full time

About the Role:

We are looking for a talented Front Desk Associate Leader to join our team at NOW BOARDING LLC. As a Front Desk Associate Leader, you will be responsible for providing exceptional customer service to our clients and staff. Your ability to multitask and work in a fast-paced environment will make you a valuable asset to our team.

Main Responsibilities:

  • Communication: Relay information to clients and staff both in person and over the phone
  • Customer Service: Provide assistance to clients in a positive and professional manner
  • Organization: Manage multiple tasks at the same time in an accurate and timely manner
  • Process: Ensure accurate payments, implement policies and procedures as indicated by training and our SOP
  • Support: Ensure safe handling of animals, and assist grooming with basic services

Requirements:

  • Experience: Minimum of one year of customer service experience and knowledge of various kinds of leashes, collars, and harnesses preferred
  • Decision Making: Ability to think on your feet and make informed and educated decisions as it pertains to the client or situation
  • Adaptability: Ability to work in a professional and positive manner with high attention to detail in a variety of situations
  • Schedule: Regular, predictable attendance, punctuality and availability to work during operations hours as defined by management which include working mornings, evenings, weekends, and holidays
  • Physical & Emotional Capabilities: Must be able to handle the physical and emotional aspect of work in an animal boarding environment, including lifting up to 50 pounds

Compensation:

The estimated salary for this position is $38,000 - $48,000 per year, depending on experience and qualifications.



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