Insurance Customer Service Representative

1 month ago


Modesto, California, United States Nicholson Insurance Inc Full time
Job Overview

Nicholson Insurance, Inc. is seeking a highly skilled Customer Service Representative to join our team in Modesto, California. As a Customer Service Representative, you will play a vital role in developing strong client relationships and providing exceptional service to our customers.

Key Responsibilities:

  • Assist clients with a wide range of servicing needs via phone, email, and face-to-face interactions
  • Analyze and interpret insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents
  • Collaborate with owners to deliver the best resolution and highest level of customer satisfaction
  • Navigate multiple insurers' products and agent portals to efficiently service clients

Requirements:

  • At least 1 year of practical industry experience in property/casualty insurance and a valid California insurance license
  • Strong communication and interpersonal skills, with the ability to maintain confidentiality
  • Proactive and self-sufficient, with a strong attention to detail and ability to work independently
  • Problem-solving skills, with the ability to propose creative solutions
  • Superior computer fluency, with the ability to learn new systems and navigate multiple carrier portals

Benefits:

  • Competitive pay, with opportunities for bonus and commission pay
  • Paid semi-monthly
  • Health and dental insurance, 401(k) plan, and professional development opportunities

Work Environment:

Our office is located in Modesto, California, and we offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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