Insurance Customer Service Representative
1 month ago
Nicholson Insurance, Inc. is seeking a highly skilled Customer Service Representative to join our team in Modesto, California. As a Customer Service Representative, you will play a vital role in developing strong client relationships and providing exceptional service to our customers.
Key Responsibilities:
- Assist clients with a wide range of servicing needs via phone, email, and face-to-face interactions
- Analyze and interpret insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents
- Collaborate with owners to deliver the best resolution and highest level of customer satisfaction
- Navigate multiple insurers' products and agent portals to efficiently service clients
Requirements:
- At least 1 year of practical industry experience in property/casualty insurance and a valid California insurance license
- Strong communication and interpersonal skills, with the ability to maintain confidentiality
- Proactive and self-sufficient, with a strong attention to detail and ability to work independently
- Problem-solving skills, with the ability to propose creative solutions
- Superior computer fluency, with the ability to learn new systems and navigate multiple carrier portals
Benefits:
- Competitive pay, with opportunities for bonus and commission pay
- Paid semi-monthly
- Health and dental insurance, 401(k) plan, and professional development opportunities
Work Environment:
Our office is located in Modesto, California, and we offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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