Customer Service Representative
4 weeks ago
The Part-Time Center Associate is a key member of our team, responsible for delivering exceptional customer service to all retail customers. This includes receiving and processing packages for courier shipment, operating various equipment and devices, and providing accurate information on our products and services.
We are seeking a highly motivated and organized individual with previous retail sales experience, strong computer and internet skills, and a high school diploma or GED. The ideal candidate will have a friendly and genuinely helpful demeanor, a professional appearance, and be a fast learner who can adapt quickly to our business.
Responsibilities:
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, team members, and leadership
- Take ownership of customer shipping needs and offer viable solutions
- Learn all product and service offerings, alternative solutions, and industry trends
- Operate equipment, software, and devices in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
Qualifications:
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Excel
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work 25 to 30 hours per week for a 6-day work week
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