Automotive Service Manager

1 week ago


Avondale, Arizona, United States Gateway Chevrolet AZ Full time

Gateway Chevrolet AZ is seeking an experienced Automotive Service Manager to lead our BDC team. With a strong focus on customer satisfaction and loyalty, this role offers excellent career opportunities for those passionate about the automotive industry.

Job Summary

We are looking for a skilled and confident leader who can drive results and provide exceptional customer experiences. As an Automotive Service Manager at Gateway Chevrolet AZ, you will be responsible for maintaining Manufacture CSI scores above Zone average, managing BDC staff, and overseeing in-bound calls, appointments, CSI follow-up contact, advertising follow-up, and manufacture recall scheduling.

About Us

Gateway Chevrolet AZ is Arizona's largest Chevrolet dealer, known for providing customers with a world-class experience. We offer great career opportunities, leading compensation programs, benefits, training, and a culture that supports our team members' success.

Responsibilities

  • Maintain Manufacture CSI scores above Zone average by analyzing customer feedback and implementing process improvements.
  • Hire, train, and manage BDC staff to ensure excellent customer service and high performance.
  • Manage in-bound calls, appointments, CSI follow-up contact, advertising follow-up, and manufacture recall scheduling efficiently.
  • Communicate effectively with customers, management, BDC staff, consultants, manufacturers' representatives, and support staff.
  • Perform other duties as assigned to contribute to the team's success.

Requirements

  • Candidate must be a strong leader with previous BDC management experience.
  • Solid understanding of team leadership and driving results.
  • Experience with appointment scheduling, customer follow-up, and management systems.
  • Proficient computer skills and expertise in managing teams to deliver exceptional customer experiences.
  • Forward thinking, up-to-date with equipment and technology.

Benefits

  • Estimated annual salary: $70,000 - $90,000 based on location and experience.
  • Health insurance.
  • Paid time off.
  • Dental insurance.
  • 401(k) plan with company match.
  • Employee discount.
  • Equal opportunity employer committed to diversity and inclusion.


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