Senior EROC Operations Team Leader
1 month ago
We are seeking a highly skilled and experienced Senior EROC Operations Team Leader to join our team at Erlanger Health System. As a key member of our Telehealth and EROC Patient Care Services team, you will be responsible for administering the operations of a specified division of services, ensuring quality and customer satisfaction within assigned areas of EHS.
Key Responsibilities:
- Direct and coordinate the functions for telehealth clinical care to hospitals contracted for such services.
- Responsible for a continuously improving quality level of patient care service within the Erlanger Health System and to customers within the region.
- Ensure optimal operational flow, teamwork, and utilization of resources to meet patient-care needs.
- Assist EROC Leadership with program design, development, and implementation, project development and management, team member training and mentoring, policy/procedure development and implementation, workflow planning and prioritization, Patient Flow and Capacity Management, interviewing, hiring, and retention, customer needs assessment, process and quality improvement.
Requirements:
- Current license to practice nursing in the state of Tennessee.
- BLS completed prior to going to the unit/department and to be maintained going forward.
- ACLS within 6 months.
- Three years of continuous nursing experience, with experience reflecting general knowledge in hospital/pre-hospital medicine principles and practice skills, current trends, and new developments.
- One year of critical-care experience.
- Strong communication, leadership, team building, project-management, and organization skills.
- Strong problem-solving, analytical, and decision-making skills with the ability to conceptualize solutions to challenging situations and implement practical plans.
Preferred Qualifications:
- Three years progressive leadership experience.
- Telehealth experience.
- EPIC experience.
- Advanced understanding of patient-flow and capacity management concepts.
- Working knowledge of Joint Commission, DNV, and regulations relating to EMTALA.
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