Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and detail-oriented Customer Service/Office Manager to join our team at TopBuild. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our customers, while also ensuring the efficient operation of our office.
Key Responsibilities:
- Provide quality customer order support and product/business information to customers
- Process and review dealer orders and requests, and system-generated acknowledgements and orders
- Communicate professionally with customers and internal stakeholders regarding product and business issues
- Support the order fulfillment process by working with Outside Sales Representatives, Production personnel, Customer Service, Credit, and Delivery
- Reflect TopBuild's business values in all business interactions
- Provide administrative support to ensure efficient office operation
- Support managers and employees through various tasks related to organization and communication
Requirements:
- Excellent customer service skills
- Computer literacy and ability to learn new software programs
- Excellent written and oral communication skills, strong organizational skills, and attention to detail
- Teamwork and collaboration skills
- Prolonged sitting and terminal use, minimal lifting of office equipment and supplies
Work Environment:
Work performed indoors in a climate-controlled environment, with multiple phone lines.
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