Director of Operations-SRCC

4 weeks ago

Los Angeles, California, United States JWCH Institute Full time
Job Summary:

The Director of Operations-SRCC will oversee the development and management of a network of services for homeless individuals living in and around Skid Row. This network includes primary care clinics, medical specialty care, recuperative care, interim housing, and access to permanent housing. The successful candidate will work internally and externally with Care Collaborative partners to coordinate and improve the healthcare delivery system for homeless individuals in Skid Row.

Key Responsibilities:
  1. Manage and coordinate after-hours clinical services, ensuring compliance with Federal, State, and L.A. County standards, individual clinic policies, procedures, and protocols.
  2. Manage daily operations for a panel of medical specialists in areas such as Cardiology, Dermatology, Psychiatry, Gastroenterology, Physical Therapy, Orthopedics, and Podiatry.
  3. Engage with Independent Physician Associations (IPAs) and health plans to secure specialty referrals for patients in need of follow-up care.
  4. Implement a data system to monitor specialty care hub referrals and IPA specialty referrals, ensuring compliance and oversight.
  5. Oversee ancillary services, including radiology, ultrasound, and CT scans.
  6. Oversee and monitor Collaborative Partners, including the collection of reports and ensuring contract compliance.
  7. Coordinate with the Chief Medical Officer, Chief Nursing Officer, credentialing staff, and other management to address staffing needs for after-hours primary care and medical specialists.
  8. Interface with the Chief Information Officer or Electronic Medical Records contractors to develop or modify electronic medical record templates.
  9. Develop or provide patient education materials regarding access, follow-up, and operational instructions as needed.
Requirements:
  1. Minimum of seven years of senior management experience in Federally Qualified Health Center (FQHC) Operations, Medical Multi-Specialty Practices, Nursing Operations/Administration, or a related healthcare leadership role.
  2. Preferred degrees/licenses: Registered Nurse Practitioner, Physician Assistant, Registered Nurse, and/or Master's in Business Administration, Healthcare Administration, Public Health, or a related healthcare field.
  3. Demonstrated experience in managing large, complex healthcare programs or projects, with a focus on community health and vulnerable populations, such as homeless individuals.
  4. In-depth understanding of regulatory requirements applicable to FQHCs, including HRSA, HIPAA, and other state and federal regulations.
  5. Proven experience in developing and managing multi-disciplinary teams, with strong organizational and delegation skills.
  6. Experience in contract management and compliance oversight, particularly in coordinating large-scale partnerships with healthcare plans and government agencies.
  7. Proficient in Electronic Health Record (EHR) systems, with experience in NextGen or similar systems strongly preferred.
  8. Excellent oral and written communication skills, with the ability to effectively communicate complex healthcare information to a variety of audiences, including staff, healthcare partners, and patients.
  9. Strong problem-solving skills, with a proactive approach to identifying and resolving operational issues.
  10. Cultural competency and experience working with diverse, underserved populations, particularly in urban or low-income settings.
  11. Excellent computer skills, including proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with data management systems.
Benefits:
At JWCH Institute, Inc., we offer competitive salaries, a monthly allowance to help cover medical, dental, and vision premiums, sick leave, vacation time, and 13 paid holidays each year. We also prioritize your financial future with our 401(k) Safe Harbor Profit Sharing plan and support your well-being with comprehensive benefits, including mileage reimbursement, short-term and long-term disability plans, life insurance, and more.

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