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Customer Service Ambassador

2 months ago


Livingston, New Jersey, United States PrideStaff Full time
Customer Service Representative Job Description

PrideStaff is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our clients in Latin American markets.

Key Responsibilities:
  • Answer inbound calls from customers in a professional manner
  • Assist clients with orders and shipping updates
  • Provide customers with product and service information to resolve customer concerns and issues
  • Make follow-up calls to customers when necessary
  • Research information using multiple resources and route calls to the appropriate resource
Requirements:
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Benefits:
  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay

PrideStaff is committed to helping our employees succeed. Our dedicated consultants provide employment market insights and resources, and we offer the support you need along the way. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.