Hospital Director

2 days ago


Lynnwood, Washington, United States VCA Animal Hospitals Full time
Lead Our Veterinary Hospital Team

We are seeking an experienced and motivated individual to lead our doctors and staff as a Hospital Manager of our VCA Alderwood Companion Animal Hospital, located in Lynnwood, WA.

The Hospital Manager will perform a wide range of administrative activities related to the hospital, including mentoring the staff and overseeing the business operations, quality of patient care, and fostering a culture of client service excellence.

Key Responsibilities:
  • Lead and develop the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service
  • Partner with the hospital Medical Director to ensure delivery of high standards of care
  • Model an "owner" mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success
  • Supervise the administration and case review of client medical complaints
  • Positively represent the hospital and VCA in the professional community and to the general public
Requirements:
  • Track record of and passion for demonstrating and expecting excellence in customer service
  • Demonstrated ability to adjust controls and systems to ensure sustained growth and development
  • Experience with budgeting, planning, and driving financial results
  • Knowledge of sales and marketing techniques
  • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
  • The ability to make decisions, delegate responsibility, and achieve results with hospital team members
  • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
  • Respect for and willingness to work with clients and their pets
  • Must be able to handle multiple tasks and deal with an environment of changing priorities
  • Proficiency in Microsoft Office
Benefits:
  • Competitive compensation (from $70,000 - $90,000 DOE)
  • Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.


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