Patient Services Coordinator

2 weeks ago

Horsham, Pennsylvania, United States Vantage Oncology Centers of Pennsylvania Full time
Job Summary

Vantage Oncology Centers of Pennsylvania is seeking a highly organized and detail-oriented Patient Services Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.

Key Responsibilities
  • Greets patients and visitors in a prompt, courteous, and professional manner
  • Checks in patients and informs clinical staff of patient arrival
  • Provides and explains paperwork for patients to complete prior to examination
  • Collects, proofs, and files patient forms
  • Updates demographics and insurance information in the system
  • Collects co-pays and balances; provides receipt
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
  • Communicates messages in an accurate and timely manner according to procedures
  • Checks patients out after examination
  • Schedules returning appointments in accordance with physician and/or office guidelines
  • Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
  • Records patient cancellations and missed appointments; reschedules appointments
  • Notifies appropriate staff of the cancellation and makes note in patient chart
  • Provides general administrative support by filing charts and forms
  • Maintains lobby area in a neat and orderly manner
  • Maintains a legible supply of forms and appropriate office supplies required for daily activities
  • Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records
Requirements
  • High school diploma or equivalent required
  • Some receptionist or office experience preferred
  • Proficiency with computer systems and Microsoft Office required
  • Must successfully complete required e-learning courses within 90 days of occupying position
Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment.

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