Customer Service Team Member

2 weeks ago


Wauwatosa, Wisconsin, United States U-Haul Full time
Overview

We are seeking a highly motivated and friendly Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the support they need throughout their journey.

Salary and Benefits

The estimated annual salary for this position is around $55,000, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid holidays, and opportunities for career advancement.

Job Description

As a Customer Service Representative, your primary responsibility will be to assist customers inside and outside our centers with U-Haul products and services. This will involve using our smartphone-based technology to manage rentals and inventory, moving and hooking up U-Haul trucks and trailers, and cleaning and inspecting equipment on the lot.

Required Skills and Qualifications

To be successful in this role, you will need a valid driver's license, high school diploma or equivalent, and excellent communication and problem-solving skills. You must also be able to work in a fast-paced environment and provide top-notch customer service.

Responsibilities
  • Assist customers with U-Haul products and services
  • Use U-Scan technology to manage rentals and inventory
  • Maintain equipment on the lot, including checking fluid levels
  • Participate in ongoing continuous education through U-Haul University
Work Environment

This role involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.

Why Join Us?

At U-Haul, we value our employees and strive to create a culture of health and wellness. We offer a range of benefits, including discounts on Apple products, Dell computers, cell phone plans, hotels, and more. We also have a 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), and critical illness/group accident insurance.



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