Customer Service Representative

6 days ago


Wauwatosa, Wisconsin, United States Johnson Controls Full time
Job Description:
As a Customer Service Representative - Order Management Specialist at Johnson Controls, you will play a vital role in managing customer orders from receipt to shipment while providing exceptional customer service. This position emphasizes effective communication, problem resolution, and support for sales promotions, all within a fast-paced environment.

About the Role:
This position is responsible for the management of customer orders from receipt of order to shipment of product. You will communicate daily with customers via phone and email, entering customer orders into the Order entry system the same day the order is received. Additionally, you will promote and support sales promotions, collaborate with regional sales force and other field staff to deliver premier customer service, and work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, and warranty as needed.

Responsibilities:
- Communicate daily with customers via phone and email
- Enter customer orders into the Order entry system the same day the order is received
- Promote and support sales promotions
- Collaborate with regional sales force and other field staff to deliver premier customer service
- Work closely with other vital departments as needed

Requirements:
- High School diploma or equivalent combined education and experience
- Experience related to Customer Service and high-volume calls
- Proficiency in a Windows operating environment, including email and Microsoft Office software
- Strong interpersonal skills and decision-making abilities
- Effective and professional communication and organization skills
- Strong conflict resolution skills
- Ability to work effectively in a high-volume fast-paced environment

Benefits:
Johnson Controls offers a competitive salary, paid vacation, holidays, and sick time, as well as a comprehensive benefits package, including 401K, medical, dental, and vision care available from day one. We also offer extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, JCI Employee discount programs, and opportunities for career advancement.

Salary:
$45,000 - $60,000 per year

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