Fitness Manager Trainee

2 weeks ago

Columbia, South Carolina, United States Planet Fitness - Lev Management Full time
Job Description

The Manager in Training is a key role at Planet Fitness - Lev Management, responsible for creating a positive staff and member experience by providing exceptional customer service to employees, members, prospective members, and guests.

Key Responsibilities
  • Assist the General Manager in creating staffing schedules to ensure all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common sales and membership goals.
  • Assist in preparation of all HR-related forms in a timely manner.
  • Work with the General Manager to resolve employee and member issues or concerns in a professional manner.
  • Assist the General Manager in disciplinary/termination activities.
  • Provide 24/7 backup support for any employee who is absent and reachable by phone.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a judgement-free lifestyle.
  • Assist the General Manager in the training and development of staff, including providing day-to-day coaching.
  • Assist the General Manager in pre-screening, hiring, onboarding, and recruiting.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
  • Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).
  • Oversee the ordering of club supplies, using a specific budget based on club requirements.
  • Track Key Performance Indicators such as sign-ups, guest counts, cancels, info calls (daily, weekly, monthly, annually), etc.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
Qualifications and Requirements
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Prior management or supervisor experience preferred.
  • Must be willing to become CPR/AED certified.
  • Must be available to oversee staff and operations of a 24-hour facility.
  • Must be willing to complete a background check.
  • Must be willing to occasionally travel for training and to support other locations.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Superior problem-solving skills.
  • Exceptional leadership and diplomacy skills.
  • Must complete required ASM Reading List and PFU courses on Leadership.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with staff, members, and co-workers, exceeding the members' expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

We offer a range of benefits, including career advancement opportunities, weekly pay with monthly bonus opportunities, Black Card membership, employee perks, rewards, and discounts, paid breaks, paid time off, 401(k) & Roth Retirement savings plan (with employer match), and engaging team-building competitions, sales contests, and social events.

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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