Party City Retail Key Holder
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Key Holder to join our team at Party City in Coon Rapids, MN. As a Key Holder, you will be responsible for leading by example and providing an exceptional shopping experience for our customers. You will be knowledgeable about our products and services, and will ensure that our store is always customer-ready.
Key Responsibilities
- Open and close the store, including activating and deactivating the alarm system
- Count and prepare tills for store opening and balancing at the end of the day
- Prepare deposits and count the safe
- Provide excellent customer service, including price overrides, discounts, refunds, exchanges, and other manual adjustments as needed
- Perform Leader on Duty (LOD) functions when the Store Team Leader or Team Leader is absent
- Review and validate Daily Party Plan tasks when performing LOD functions
- Solve customer-related issues when performing LOD role
- Execute Emergency Response procedures as needed when acting in the LOD function
- Receive freight and maintain receiving procedures
- Balloon orders prepared for the next day
- Recovery and cleaning of the store, including sales floor, counter, backroom, breakroom, bathroom, and office
- Daily scan audit at opening
- Communication review on Party Central, reading and reacting to emails and text threads
Requirements
- Prior retail experience
- Ability to lead others in a fast-paced environment
- Helpful, passionate, and fun
- Ability to inspire and serve others
- Adaptable and able to manage change
- Results-driven
- Dependable and committed
- Enjoy planning parties and events
Perks and Rewards
- Comprehensive benefit plan
- 401(K) program
- Tuition reimbursement
- Competitive hourly wage
- Fun working environment
- Flexible scheduling
- Relaxed dress code
- 30% discount
- Work-life balance, no late nights, and closed Thanksgiving, Christmas, and Easter
- Lifestyle benefits
Career Path
- From Key Holder, your next steps would be: Team Leader (Operations, Balloons, Omni), Store Team Leader, District Team Leader
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