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Data Analyst

2 months ago


Englewood Colorado, United States SymphonyAI Full time
About the Role

We are seeking a highly motivated and results-driven SaaS Data Analyst to join our Managed Services team at SymphonyAI. As a key member of our team, you will be responsible for collecting, validating, and transforming data to assist customers in effectively utilizing our products and services.

Key Responsibilities
  • Customer Onboarding: Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition.
  • Account Management: Act as the primary point of contact for assigned accounts, building and maintaining strong customer relationships.
  • Process Documentation: Document unique and detailed processes for each customer to ensure business continuity and smooth transitions.
  • Data Analysis: Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats.
  • Timeline Management: Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management.
  • Collaboration with Engineering: Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met.
  • User Acceptance Testing: Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers' requirements.
  • Customer Support: Assist the Customer Support and Managed Services teams with inquiries, providing expert advice and solutions as needed.
  • Special Projects: Participate in special projects and perform other tasks as required.
Requirements
  • Industry Experience: 2+ years' experience in a data analyst role, ideally at a SaaS company.
  • Education: BA/BS degree in data analytics, data science, or equivalent.
  • Technical Proficiency: Intermediate to advanced Excel proficiency and basic SQL query skills.
  • Analytical Skills: Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Problem-Solving: Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
  • Communication Skills: Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike.
  • Business Acumen: Business process analysis and application development skills are useful.
  • Technological Knowledge: Knowledge of cloud-based technologies and APIs to integrate customer systems with our products is a plus.
What We Offer
  • Competitive Salary: $75,000 - $95,000 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity)
  • Hybrid Work Environment: Based in Englewood, Colorado (must currently live in the surrounding Denver area)