Data Analyst

3 days ago

Englewood, Colorado, United States SymphonyAI Full time

About the Role:

The SaaS Data Analyst will be responsible for collecting, validating, and transforming data to assist customers in effectively utilizing our products and services. This role demands strong analytical and data-driven skills, coupled with the ability to become well-versed in the technical aspects of our solutions offerings.

Key Responsibilities:

  • Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition.
  • Act as the primary point of contact for assigned accounts, building and maintaining strong customer relationships.
  • Document unique and detailed processes for each customer to ensure business continuity and smooth transitions.
  • Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats.
  • Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management.
  • Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met.
  • Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers requirements.
  • Assist the Customer Support and Managed Services teams with inquiries, providing expert advice and solutions as needed.

Requirements:

  • Intermediate to advanced Excel proficiency and basic SQL query skills.
  • 2+ years experience in a data analyst role, ideally at a SaaS company.
  • Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
  • Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike.
  • Business process analysis and application development skills are useful.
  • Knowledge of cloud-based technologies and APIs to integrate customer systems with our products is a plus.

About Us:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT.

SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals across thirty-three countries.

SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.

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