Data Analyst

6 days ago


Englewood, Colorado, United States SymphonyAI Full time
SymphonyAI Data Analyst Job Description

We are seeking a highly motivated and results-driven Data Analyst to join our Managed Services team at SymphonyAI. As a Data Analyst, you will play a critical role in collecting, validating, and transforming data to assist customers in effectively utilizing our products and services.

Key Responsibilities:
  • Customer Onboarding: Work directly with customers to onboard them onto our SaaS platforms, ensuring seamless integration and transition.
  • Account Management: Act as the primary point of contact for assigned accounts, building and maintaining strong customer relationships.
  • Data Analysis: Analyze information gathered from multiple sources, breakdown high-level data into detailed insights, and transform data into the needed formats.
  • Timeline Management: Meet multiple customer timelines and deadlines; proactively communicate delays or issues to both customers and management.
  • Collaboration with Engineering: Coordinate with the Engineering team on new and custom functionality for new customers, ensuring customer needs are met.
  • User Acceptance Testing: Perform user acceptance testing associated with new and custom functionality to ensure it meets the customers requirements.
  • Customer Support: Assist the Customer Support and Managed Services teams with inquiries, providing expert advice and solutions as needed.
Requirements:
  • Technical Proficiency: Intermediate to advanced Excel proficiency and basic SQL query skills.
  • Industry Experience: 2+ years experience in a data analyst role, ideally at a SaaS company.
  • Analytical Skills: Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Problem-Solving: Highly developed critical thinking skills with a demonstrated ability to think creatively and practically when resolving issues.
  • Communication Skills: Excellent verbal and written communication skills; able to clearly communicate with internal team members and customers alike.
About Us:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. We have a talented team of leaders, data scientists, and professionals across thirty-three countries.


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