Client Services Associate
5 days ago
Our Mission
MaxFund Inc is a non-profit organization dedicated to finding forever homes for abandoned and neglected animals. Our mission is to provide a safe and welcoming environment for animals in need and to educate the community on responsible pet ownership.
Job Description
The Front Desk Associate will play a crucial role in ensuring that our clients have a positive experience at our adoption center. This includes greeting visitors warmly, answering phone calls and emails, and providing information on adoption procedures and animal availability.
Responsibilities
- Greet visitors warmly and assist them with inquiries, appointments, and general information about the shelter.
- Answer phone calls and emails, providing information on adoption procedures, animal availability, and other shelter services.
- Maintain a tidy and organized front desk area, including handling paperwork, filing adoption forms, and managing appointment schedules.
- Conduct interviews with potential adopters to assess their suitability and match them with appropriate pets based on lifestyle, preferences, and compatibility.
- Facilitate meet-and-greet sessions between adopters and animals, ensuring a safe and positive interaction for both parties.
- Process adoption paperwork accurately and efficiently, including contracts, medical records, and microchip registrations.
- Provide post-adoption support and resources to adopters, including guidance on pet care, behavior, and training.
Requirements
- Previous experience in customer service, preferably in a retail or hospitality setting.
- Strong communication and interpersonal skills, with the ability to interact compassionately with people from diverse backgrounds.
- Knowledge of animal behavior, care, and basic medical terminology.
- Ability to work independently as well as part of a team, with a positive attitude and a willingness to adapt to changing priorities.
- Proficiency in computer applications, including Microsoft Office and database management systems.
Benefits
- Affordable health insurance options.
- Dental insurance.
- Employee discount program.
- Paid time off.
- Vision insurance.
Estimated Salary: $45,000 - $55,000 per year
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