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Bilingual Case Aide
1 month ago
We are seeking a highly motivated and organized Case Aide to join our team at the National Youth Advocate Program. As a Case Aide, you will play a critical role in supporting the reunification program by assisting Case Managers and Lead Case Managers in providing case management services to youth in a timely manner.
Responsibilities:- Ensure youth are properly enrolled in the program's internal intake system.
- Complete and secure inventory of personal belongings/valuables of youth.
- Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
- Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
- Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
- Assist with the coordination of legal service providers' Know Your Rights' presentations.
- Facilitate attorney to client contact as requested by the attorney or youth.
- Drive clients to facilitate program services, including transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements.
- Create client intake case files with necessary intake documents.
- Assist with filing, closing, and daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
- Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
- Assist case management with creating discharge packets with discharge documentation and provide exit orientation to clients as part of the discharge process.
- Ensure the provision of follow-up service phone calls are conducted 30 days after youth's reunification and discharge from the program.
- Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes.
- Assist with the coordination of fingerprint services for family reunification at program-designated digital sites.
- HS Diploma; BA or BS Degree.
- (4) four years' experience in a professional setting preferred.
- Bilingual English/Spanish fluency required.
- Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
- Stellar written, verbal, and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely, and effective manner.
- Must have a valid driver's license, reliable transportation, automotive insurance, and a good driving record.
- Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.
- Proficient use of desktop and laptop computers, smart phones, and tablets, printers, fax machines, and photocopiers as well as software including word processing, spreadsheet, and database programs.
The National Youth Advocate Program has been serving communities and clients since 1978 and continues to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement, and Reunification/Permanency.
We know you are compassionate and dedicated to serving your clients and communities, and NYAP is dedicated to providing support to those who join our team. We look for individuals who are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth, and families.
