Bilingual Customer Service Associate

4 months ago


Puerto Rico, United States Conduent Business Solutions of Puerto Rico, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Bilingual Customer Service Representative
Onsite Guaynabo, PR
 
$PAID TRAINING  
 
As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.
 
Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Process required transactions via web-based applications.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Provide support to other positions/operations in cases during heavy workloads or absences.
Full Time Employment
Hourly rate of $11
Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekends
Paid Training
Overtime Available
Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after training
Career Growth Opportunities
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue 
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
Can commit to 100% attendance for three to five weeks of paid training 
 
Must be at least 18 years of age or older.
Must be Bilingual (English and Spanish).
Must be able to successfully pass a criminal background, credit check and security fingerprint. 
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

Join a rapidly growing organization that can support your career goals
For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. 00 per hour. 
 
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community.



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