Front Desk Representative

3 weeks ago


Arlington Heights, Illinois, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Upper Arlington TownePlace Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest complaints, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Provide superior guest services, including check-in and check-out, and respond to guest inquiries in a friendly and professional manner.
  • Process all payments according to established hotel requirements and handle cash, credit, and other payment transactions.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Generate, print, and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


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