E-commerce Support Professional

6 days ago


Jacksonville, Florida, United States SleepGeekz Full time

We're excited to introduce you to an exceptional opportunity to join our team as a Customer Experience Representative. As part of our SleepGeekz family, you'll play a vital role in delivering world-class support to our customers and driving company sales.

About Us

SleepGeekz is a rapidly growing eCommerce business dedicated to providing superior-quality adjustable bases and luxury mattresses. Our commitment to customer satisfaction has earned us a reputation as a leader in the industry.

Job Description

This role requires a strong problem-solving skillset, confidence, troubleshooting abilities, and empathy to deliver a positive customer experience. You'll be responsible for responding to customer inquiries, resolving issues, and promoting company products and services.

Key Responsibilities:

  • Provide tier 1 customer support via phone, email, and live chat.
  • Resolve customer requests related to billing, account changes, and technical support.
  • Develop a deep understanding of company products and services through ongoing education and training.
  • Identify opportunities for process improvements and propose changes.
  • Promote company products and services to customers.
  • Meet productivity targets and quality standards.
  • Stay up-to-date on operational systems, processes, and company policies.

Requirements:

  • Proven experience in customer-facing roles, preferably in e-commerce or retail.
  • Demonstrated ability to work efficiently in a fast-paced environment.
  • Basic computer skills and familiarity with software applications.

Estimated Salary: $52,000 - $72,000 per year



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