E-commerce Support Professional
6 days ago
We're excited to introduce you to an exceptional opportunity to join our team as a Customer Experience Representative. As part of our SleepGeekz family, you'll play a vital role in delivering world-class support to our customers and driving company sales.
About Us
SleepGeekz is a rapidly growing eCommerce business dedicated to providing superior-quality adjustable bases and luxury mattresses. Our commitment to customer satisfaction has earned us a reputation as a leader in the industry.
Job Description
This role requires a strong problem-solving skillset, confidence, troubleshooting abilities, and empathy to deliver a positive customer experience. You'll be responsible for responding to customer inquiries, resolving issues, and promoting company products and services.
Key Responsibilities:
- Provide tier 1 customer support via phone, email, and live chat.
- Resolve customer requests related to billing, account changes, and technical support.
- Develop a deep understanding of company products and services through ongoing education and training.
- Identify opportunities for process improvements and propose changes.
- Promote company products and services to customers.
- Meet productivity targets and quality standards.
- Stay up-to-date on operational systems, processes, and company policies.
Requirements:
- Proven experience in customer-facing roles, preferably in e-commerce or retail.
- Demonstrated ability to work efficiently in a fast-paced environment.
- Basic computer skills and familiarity with software applications.
Estimated Salary: $52,000 - $72,000 per year
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