Firestone Customer Support Representative

2 days ago


Joint Base Lewis McChord, Washington, United States Firestone Full time

Firestone Customer Support Representative

We are seeking a highly skilled and dedicated individual to join our team as a customer support representative. In this role, you will play a vital part in providing exceptional customer service and sales support.

About the Role
  • Provide thorough assessments of customer needs through direct interactions, either in-person or over the phone.
  • Recommend suitable products and/or services to meet customer requirements.
  • Effectively communicate sales and/or promotions to customers, ensuring they receive the best possible value.
  • Resolve customer complaints in a timely and satisfactory manner, demonstrating a commitment to customer satisfaction.
  • Follow up with customers to guarantee their satisfaction with products/services provided.
  • Perform tire-related tasks, including tire repair, new tire installations, tire mounting, rotations, and balancing.

Key Responsibilities:

  • Deliver outstanding customer service, responding promptly to customer inquiries and resolving issues efficiently.
  • Maintain strong communication and problem-solving skills, adapting to diverse customer needs and situations.
  • Work effectively in a fast-paced environment, prioritizing tasks to ensure seamless operations.

Estimated Salary Range: $42,500 - $62,000 per year, based on location and experience.



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