Firestone Customer Support Representative
2 days ago
Firestone Customer Support Representative
We are seeking a highly skilled and dedicated individual to join our team as a customer support representative. In this role, you will play a vital part in providing exceptional customer service and sales support.
About the Role- Provide thorough assessments of customer needs through direct interactions, either in-person or over the phone.
- Recommend suitable products and/or services to meet customer requirements.
- Effectively communicate sales and/or promotions to customers, ensuring they receive the best possible value.
- Resolve customer complaints in a timely and satisfactory manner, demonstrating a commitment to customer satisfaction.
- Follow up with customers to guarantee their satisfaction with products/services provided.
- Perform tire-related tasks, including tire repair, new tire installations, tire mounting, rotations, and balancing.
Key Responsibilities:
- Deliver outstanding customer service, responding promptly to customer inquiries and resolving issues efficiently.
- Maintain strong communication and problem-solving skills, adapting to diverse customer needs and situations.
- Work effectively in a fast-paced environment, prioritizing tasks to ensure seamless operations.
Estimated Salary Range: $42,500 - $62,000 per year, based on location and experience.
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