Retail Store Team Member

1 week ago


Blackwood, New Jersey, United States adidas Full time
Sales Floor Expertise

We are seeking a detail-oriented Sales Floor Representative to join our retail team. In this role, you will contribute to the achievement of store KPI targets by providing exceptional customer service and living the Brand Values.

Core Expectations:
  1. Utilize expertise and experience to serve and sell to customers and achieve operational excellence.
  2. Flawlessly execute store operations, including product flow to and from the sales floor and cashier procedures.
Accountabilities:
  • Aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
  • Complies with store policies and procedures to maintain a safe shopping and working environment.
  • Collaborates productively and respectfully with team members to meet or exceed store goals.
  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
  • Makes themselves available to support other team members when needed.
  • Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
  • Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
  • Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones.
  • Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
  • Minimize loss by actively maintaining sales floor awareness while serving customers.
Requirements:
  • Must possess and consistently exhibit competencies relative to the position.
  • Knowledge of customer service principles and processes.
  • Ability to learn and adapt quickly in a fast-paced environment.
  • Ability to understand and carry out oral and/or written instructions and request clarification if needed.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships with team members.
  • Well-developed ability to speak, read, comprehend, and write English.
  • Ability to maintain reliable and consistent attendance and punctuality.

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