Service Department Supervisor
6 days ago
Service Department Supervisor Job Overview:
Midas Tire & Auto Experts is seeking an experienced Service Department Supervisor to manage and direct all service department activities in our retail store. As a key member of our team, you will be responsible for ensuring a safe, secure, and trustworthy work environment, liaising between managers, customers, and employees, and making executive decisions.
Key Responsibilities:
- Manage and direct all service technicians in the operation of the shop.
- Help ensure a safe, secure, and trustworthy work environment.
- Liaise between managers, customers, and employees.
- Fulfill managerial duties such as holding meetings, providing accountability, and making executive decisions.
- Support ongoing learning and development of team members.
- Establish strategic goals by gathering information from reporting documents.
- Define objectives, identify trends, and choose a course of action.
- Lead by example, manage, and train team members while keeping in tune with our companies vision, purpose, core values, and employee creed.
- Help ensure that all policies and procedures are being followed by all employees.
- Deliver exceptional customer service while listening and consulting customers.
- Oversee complete vehicle inspection and then make comprehensive recommendations.
- Discuss pricing estimates with customers as well as promoting shop service specials and financing options.
- Monitor the quality of all vehicles being signed out.
- Ability to successfully supervise up to 10 employees.
- Closely monitor inventory levels while managing product ordering and receipt.
- Maintaining a clean and organized job site.
Requirements:
- A minimum of 1 year's experience as a store or service assistant manager.
- General automotive knowledge.
- Excellent customer service disposition.
- Good communication skills.
- Leadership ability.
- Team building skills.
- Ability to work a flexible retail schedule including weekends, evenings, and holidays.
- Valid driver's license.
Estimated Salary: $65,000 - $80,000 per year based on location and experience.
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