Service Department Supervisor

6 days ago


Blackwood, New Jersey, United States Midas Tire & Auto Experts Full time

Service Department Supervisor Job Overview:

Midas Tire & Auto Experts is seeking an experienced Service Department Supervisor to manage and direct all service department activities in our retail store. As a key member of our team, you will be responsible for ensuring a safe, secure, and trustworthy work environment, liaising between managers, customers, and employees, and making executive decisions.

Key Responsibilities:

  • Manage and direct all service technicians in the operation of the shop.
  • Help ensure a safe, secure, and trustworthy work environment.
  • Liaise between managers, customers, and employees.
  • Fulfill managerial duties such as holding meetings, providing accountability, and making executive decisions.
  • Support ongoing learning and development of team members.
  • Establish strategic goals by gathering information from reporting documents.
  • Define objectives, identify trends, and choose a course of action.
  • Lead by example, manage, and train team members while keeping in tune with our companies vision, purpose, core values, and employee creed.
  • Help ensure that all policies and procedures are being followed by all employees.
  • Deliver exceptional customer service while listening and consulting customers.
  • Oversee complete vehicle inspection and then make comprehensive recommendations.
  • Discuss pricing estimates with customers as well as promoting shop service specials and financing options.
  • Monitor the quality of all vehicles being signed out.
  • Ability to successfully supervise up to 10 employees.
  • Closely monitor inventory levels while managing product ordering and receipt.
  • Maintaining a clean and organized job site.

Requirements:

  • A minimum of 1 year's experience as a store or service assistant manager.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Leadership ability.
  • Team building skills.
  • Ability to work a flexible retail schedule including weekends, evenings, and holidays.
  • Valid driver's license.

Estimated Salary: $65,000 - $80,000 per year based on location and experience.



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