Eligibility Specialist Working Lead
4 weeks ago
We are seeking an experienced Eligibility Specialist to fill the role of Working Lead. In this position, you will be responsible for mentoring and leading a team of Eligibility Specialists, providing guidance and support to ensure the successful implementation of public assistance programs.
Key Responsibilities- Mentor and lead a team of Eligibility Specialists to ensure the successful implementation of public assistance programs.
- Provide guidance and support to Eligibility Specialists to ensure compliance with policies and procedures.
- Travel to DFR offices within the Region as scheduled/needed to provide support and coaching to Eligibility Specialists.
- Ensure policies and procedures are followed as instructed by DFR Local Office Management.
- Instruct and implement procedural changes from management.
- Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff.
- Provide training support for case reviews for Eligibility Specialist staff.
- Provide coaching for QA scorecards.
- Production support provided as needed.
- Eligibility Specialist experience is required.
- Highly organized and analytical.
- Able to provide clear and concise direction.
- Leadership skills.
- Patience in working with others.
- Strong written and verbal skills.
- Solid computer skills, including Word, Excel, and Outlook.
- Independent worker who is a self-starter.
- Strong customer service background.
- Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required.
- 2 years' experience is desired.
Knowledge Services is a certified woman-owned professional services organization with over 1500 employees located in offices throughout North America. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more.
We are committed to providing growth opportunities - in our company, in each team member, and in our relationships. We believe titles do not define a person but provide a framework for each person's endless potential. Our focus on improving our team, product, and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
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