Banking Call Center Specialist

2 weeks ago


Pennington, New Jersey, United States WorkPath Partners Full time
Banking Call Center Representative

We are seeking a dedicated Banking Call Center Representative to provide exceptional customer service and support to our clients. The ideal candidate will possess excellent communication skills, a strong understanding of banking products and services, and the ability to resolve complex issues in a professional manner.

Key Responsibilities:

  • Provide clients with clear, concise, and accurate information about banking products and services
  • Assist clients with inquiries, resolve issues, and provide solutions to meet their needs
  • Manage risk by accurately authenticating clients and adhering to policy and procedures
  • Navigate through multiple applications and tools to understand policy and procedures, gain clarity on banking products and services, and resolve issues with client accounts
  • Display passion, commitment, and deliver an experience that improves our clients' financial lives

Required Skills:

  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, high-volume call center environment
  • Proficient in using Microsoft Outlook, Word, and PowerPoint
  • Strong customer service skills and the ability to resolve and de-escalate difficult situations


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