Banking Operations Analyst

2 weeks ago


Pennington, New Jersey, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is seeking a highly skilled Banking Operations Analyst to join their team on a 9-month contract opportunity with a leading financial services company. The ideal candidate will have experience in a banking environment and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Resolve complex client problems and escalated issues on a day-to-day basis.

  • Ensure all customer inquiries and complaints are addressed within corporate policy guidelines and service level agreements.

  • Stay updated on new product developments and process enhancements affecting HBS products and services.

  • Assist with regulatory and audit assessments as needed.

  • Provide efficient, courteous service to both internal associates and external clients.

  • Track and report Scase metrics, acting as a liaison between HBS and other business partners, including external vendors, to ensure comprehensive client service.

  • Perform vendor oversight functions to ensure SLAs are met, including response/research, account maintenance, and analyzing and resolving inquiries and requests.

  • Support billing reconciliation for 40+ clients, working with Relationship Managers to follow up on aged receivables.

  • Ensure quality assurance for fulfillment mailings, including mail tracking and peer review.

  • Assist the team by supporting the Team Leader and/or Manager with special projects as required.

  • Provide backup operational support for various HBS processes, including debit card updates, debit card monitoring, billing, enhanced IDV support, privacy mailings, and operational calls.

Requirements:

  • 1+ years of work experience within financial services

  • Bachelor's Degree

  • Proficiency in MS Office and ability to quickly learn new systems

  • Strong organizational skills

  • Excellent verbal and written communication and presentation skills, with the ability to interact directly with Bank of America's wealth management clients to resolve issues

  • Detail-oriented with strong decision-making abilities

Location: Onsite

Pay: $21-22/hr



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