Guest Service Representative

4 days ago


Chesterfield, Missouri, United States AC Hotel Chesterfield, MO Full time
Job Overview

We are an equal opportunity employer seeking a highly skilled Hotel Front Desk Agent to join our team at AC Hotel Chesterfield, MO. As a key member of our front desk team, you will be responsible for ensuring seamless check-in and check-out processes, managing reservations, and providing exceptional customer service.

About Our Team

Our company values exceptional culture and superior service, earning us the title of 'Best Places to Work' for three consecutive years. We believe in fostering a positive work environment and offer competitive benefits to support our employees' well-being.

Benefits and Perks
  • Comprehensive insurance package, including medical, dental, vision, and VPS coverage
  • Paid time off (PTO) and employee discount
  • Employee assistance program and 401K with match
  • Life insurance and referral bonus program
Responsibilities
  • Manage online and phone reservations, ensuring efficient check-in and check-out processes
  • Inform customers about payment methods and verify credit card data securely
  • Welcome guests upon arrival and assign rooms promptly
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with housekeeping staff to ensure clean and tidy rooms
  • Confirm group reservations and arrange personalized services for VIP customers
  • Maintain updated records of bookings and payments accurately
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience and excellent communication skills
Estimated Salary

$45,000 - $55,000 per year, depending on experience and location.



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