Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AC Hotel Chesterfield, MO. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.
This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will have the chance to develop your skills and knowledge in hotel operations and customer service.
- Main Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests and assign rooms
- Provide information about our hotel and its amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean and fully-furnished
Requirements
- Prior experience as a Hotel Front Desk Agent or similar role
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills
Benefits
We offer a competitive salary and a range of benefits, including:
- Insurance
- Medical
- Dental
- Vision
- VPS
- PTO
- Employee Discount
- Employee Assistance Program
- 401K with Match
- Life Insurance
- Referral Bonus Program
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