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Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express & Suites Wadsworth. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless hospitality experience.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, handle room assignments, and manage guest accounts.
- Assist with room reservations, cancellations, and modifications, as well as handle guest requests and complaints.
- Maintain a high level of knowledge about the hotel's services, amenities, and local attractions to provide guests with accurate information and recommendations.
- Work effectively with other hotel departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless operations and guest satisfaction.
- High school diploma or equivalent required; one year of hospitality experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a variety of shifts, including evenings, weekends, and holidays, and to adapt to changing circumstances and priorities.
- Basic math skills and accuracy with handling cash and credit transactions.
- A competitive salary and benefits package, including vacation pay, holiday pay, medical and dental insurance, and a 401(k) retirement plan.
- Opportunities for career advancement and professional growth within our company.
- A fun and dynamic work environment with a team of dedicated and passionate hospitality professionals.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional hospitality experiences, we encourage you to apply for this exciting opportunity.
