Front Desk Representative

3 days ago


Wadsworth, Ohio, United States Holiday Inn Express & Suites Wadsworth Full time
Front Desk Agent Job Summary

We are seeking a highly skilled and service-oriented Front Desk Agent to provide exceptional guest experiences at our Holiday Inn Express & Suites Wadsworth location.

The Front Desk Agent is the first point of contact for hotel guests and is responsible for delivering and exceeding guest expectations, executing brand service standards, and resolving challenges in a timely and professional manner.

Key Responsibilities:
  • Thoroughly understand and implement the hotel brand service culture.
  • Assist hotel guests efficiently, courteously, and professionally at all times.
  • Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
  • Make hotel reservations, check hotel guests in and out, post guest charges.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Have full knowledge of hotel safety and emergency procedures.
  • Follow all required company cash and credit card procedures.
Requirements:
  • High School diploma or GED preferred.
  • One year of hospitality experience preferred.
  • Customer service experience preferred.
  • Attention to detail.
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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