Fitness Ambassador
4 weeks ago
At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We're proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.
Our CultureWe're a company that values our employees and provides a supportive, engaging team environment. Our team members are passionate about our brand and dedicated to making our members feel welcome in our Judgement Free Zone.
Job SummaryWe're seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your duties will include greeting members and guests, assisting with questions and concerns, promoting our Judgement Free Zone, and resolving member concerns.
Responsibilities- Greet members and guests, assist with questions and concerns
- Promote our Judgement Free Zone and connect with members on the club floor
- Resolve member concerns and escalate to a manager as needed
- Answer phones in a friendly manner and assist callers with their inquiries
- Perform membership-related functions, such as sign-ups, contact updates, and cancellations
- Execute retail transactions with accuracy and drive sales goals
- Regularly clean and sanitize exercise equipment and club amenities
- 6-12 months of experience in a customer service environment
- Willingness to become CPR/AED certified
- Basic computer proficiency
- Free Black Card membership
- 401(K) and Roth Retirement Savings Plan
- Employee perks and discounts
- Engaging team-building competitions and social events
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