Retail Sales Lead

3 weeks ago


Baltimore, Maryland, United States Goodwill Industries of the Chesapeake, Inc. Full time
Job Summary:

The Retail Sales Lead delivers exceptional customer service to donors and customers while preparing donations for the sales floor and assisting customers with purchases. The Retail Sales Lead is responsible for cash handling and ensuring a positive shopping experience for all customers.

Key Responsibilities:
  • Customer Service: Assist customers with purchases, provide excellent customer service, and ensure a positive shopping experience.
  • Cash Handling: Operate a cash register in compliance with cash handling policies and maintain accurate cash handling procedures.
  • Store Operations: Maintain a neat and consumer-attractive sales floor, ensure fresh inventory levels, and perform opening and closing duties.
  • Donation Preparation: Sort, price, tag, and hang donated goods in preparation for stocking the sales floor.
  • Quality Control: Ensure the quality of merchandise and pre-sort items for salvage.
  • Team Support: Provide supervisory support to staff in partnership with store management.
  • Compliance: Maintain compliance with safety and housekeeping practices, and adhere to company policies and procedures.
Requirements:
  • Education: High School diploma or equivalent preferred.
  • Experience: 3 months of prior retail, cash handling, or customer service experience.


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