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Guest Services Representative

2 months ago

Koloa, Hawaii, United States HYATT Hotels Full time

Exciting Opportunity in Guest Services

We are seeking a dedicated Front Office Agent to enhance our Front Office team at Hyatt Hotels. This role is essential in ensuring a seamless guest registration experience and effective communication regarding hotel amenities and promotions.

Compensation:
90 Day Probationary Rate: $25.87 per hour / Hourly Rate: $30.43 per hour

Benefits Include:

  • Complimentary room nights and discounted rates for friends and family
  • Comprehensive Medical, Prescription, Dental, and Vision Insurance
  • Basic Life Insurance coverage
  • Paid vacation, sick leave, and personal days
  • Paid Family Bonding Time and Adoption Assistance
  • Discounts at various retailers including Apple, AT&T, and Verizon
Key Responsibilities:
As a Front Office Agent, you will be the first point of contact for our guests, responsible for the registration process and providing information about hotel services. This role involves:
  • Engaging in casual conversations with guests to enhance their experience
  • Processing payments and addressing guest inquiries
  • Representing Hyatt with professionalism and warmth
Qualifications:
  • A genuine passion for meeting the needs of others in a dynamic environment
  • Strong verbal and written communication skills
  • Ability to manage multiple tasks effectively
  • Capability to stand for extended periods
  • Full availability is required
Work Environment:
At Hyatt, we cultivate an atmosphere that encourages exceptional performance while offering significant rewards. We provide numerous opportunities for career advancement, job enrichment, and a supportive workplace culture.

COVID-19 Safety Measures:
Hyatt Hotels adheres to all CDC and US Health department guidelines to ensure the safety of our employees and guests.

Hyatt is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.