Reservations Coordinator

6 days ago


Medina, Ohio, United States Talent Pal Full time
Reservations Agent Job Description

As a Reservations Agent with Talent Pal, you will be the primary point of contact for guests seeking room reservations. Your role involves delivering exceptional customer service, handling booking inquiries, and ensuring seamless reservation processes.

Key Responsibilities:
  • Assist guests in making room reservations through various communication channels.
  • Provide detailed information about room availability, rates, and hotel amenities.
  • Ensure accurate and efficient processing of guest reservations.
  • Address guest inquiries and concerns related to bookings and accommodation.
  • Verify guest information and payment details to confirm reservations.
  • Offer personalized assistance and recommendations to guests based on their preferences and needs.
  • Promote special offers, packages, and discounts to enhance the guest experience.
  • Maintain up-to-date knowledge of hotel policies, procedures, and room types.
  • Collaborate with the reservations team to ensure accurate room inventory management.
  • Assist with group reservations and bookings as needed.
  • Uphold a high standard of customer service and professionalism in all interactions.
  • Participate in ongoing training to improve reservation skills and knowledge.
  • Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
  • Adhere to the company's environmental, health, and safety procedures and policies.

This role has been sourced from an external job board. For more job opportunities, please visit our website.



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