Customer Service Representative

2 weeks ago


Apex, North Carolina, United States JBT Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JBT Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Research and resolve customer issues related to product information, pricing, and service availability
  • Enter customer orders into our ERP system
  • Provide a high level of customer satisfaction through proactive communication and issue resolution
  • Manage and analyze customer data to identify trends and areas for improvement
Requirements
  • High School Diploma or equivalent required
  • Proficient in using Microsoft Office applications, including Excel, Word, and Outlook
  • 2+ years of experience in a customer service role, preferably in a manufacturing environment
Why Work at JBT?
  • We are committed to the growth and development of our employees, offering opportunities for professional growth and advancement
  • We foster a collaborative and inclusive team culture, encouraging open communication and teamwork
  • We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan
Commitment to Diversity and Inclusion

JBT Corporation is an equal opportunity employer, committed to diversity, equity, and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, and we are committed to recruiting and hiring a diverse workforce.



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