Customer Experience Manager

3 days ago


Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full time
Job Summary

We are currently seeking a Customer Experience Manager - Front Desk to join our dynamic team at Embassy Suites by Hilton Colorado Springs. This role is responsible for delivering exceptional customer service, ensuring guest satisfaction, and fostering a positive reputation for our hotel.

Main Responsibilities:

  • Check-in and check-out guests, handling payment transactions and managing guest information accurately.
  • Respond to guest inquiries via phone, email, or in-person, addressing concerns and resolving issues promptly and professionally.
  • Collaborate with colleagues to ensure seamless delivery of hotel services, including housekeeping, maintenance, and food and beverage operations.
  • Conduct regular audits to maintain accuracy of guest records and identify areas for improvement.

Qualifications:

  • Previous experience in a front desk or customer-facing role, preferably in a hotel environment.
  • Exceptional communication and problem-solving skills, with the ability to remain calm under pressure.
  • Basic math skills and proficiency in operating point-of-sale systems.
  • Able to work flexible hours, including evenings, weekends, and holidays.

Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Plus, enjoy competitive pay, bonuses, and opportunities for career advancement.



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