Customer Experience Transformation Specialist
1 week ago
Eventus Solutions Group is seeking a Customer Experience Transformation Specialist to join our Managed Services team. This is an exciting role where you will have daily Client contact and communication. Your Customer Experience and CXone expertise will assist clients in transforming and optimizing their customer's experience while increasing operational efficiency through technology solutions.
You will have a comprehensive understanding of call center technology to include CRM, ACD, IVR for automated call handling, CTI call routing and peripheral application. You enjoy being hands-on configuring, customizing, and implementing cloud telephony technologies such as; queues, workgroups, and customized reports. You are proactive and you identify stability concerns and impact analysis for cloud systems. You will perform analysis of the root cause as well as, troubleshooting of technical issues to resolve problems. You will design, develop, and implement remediation plans and produce high quality, publishable materials for Clients.
The ideal candidate will have 2 or more years of experience (Engineer) or 8 or more years of experience (Sr. Engineer) with contact center applications such as intelligent routing, ACD, CTI, IVR, Workforce Management, Quality Management, end-to-end reporting, and analytics. You should also have experience working with Clients, building slide decks and presenting to clients, run weekly meetings, monthly reviews and quarterly reviews preferred.
The salary range for this position is between $80,000 to $140,000 per year, based on experience, skills, certifications, education among other factors. In addition, this position is eligible for a target incentive bonus up to 5-10%.
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Customer Experience Specialist
3 weeks ago
Colorado Springs, Colorado, United States Hobby Lobby Full timeWe are looking for a Customer Experience Specialist to join our team at Hobby Lobby. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service by greeting customers warmly, answering questions, and helping them find what they need. You will also be responsible for maintaining the sales floor by restocking...
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Customer Experience Specialist
1 day ago
Colorado Springs, Colorado, United States Zales Full timeWe are looking for a Customer Experience Specialist to join our team at Zales in Colorado Springs, CO. This exciting opportunity comes with an estimated annual salary of around $48,000.Your key duties will include interacting with customers to understand their needs, presenting merchandise, and sharing detailed product information.You will also need to...
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Customer Experience Specialist
1 day ago
Colorado Springs, Colorado, United States Army & Air Force Exchange Service Full timeJob OverviewAs a Customer Experience Specialist at Army & Air Force Exchange Service, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers. If you have a passion for fine jewelry and a knack for creating memorable experiences, we want to hear from you!About the RoleThis is a full-time...
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Agile Transformation Specialist
4 weeks ago
Colorado Springs, Colorado, United States Parsons Company Full timeParsons Federal SolutionsImagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next.We are seeking an Agile Transformation Specialist to join our team as a Scrum Master / Agile Coach in the FORGE program. This role will be on the forefront...
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Insurance Customer Experience Specialist
4 weeks ago
Colorado Springs, Colorado, United States Scott Brown - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-centric individual to join our team as an Insurance Customer Experience Specialist. As a key member of our agency, you will play a crucial role in providing exceptional customer experiences and promoting State Farm's premier insurance and financial service products.Salary and BenefitsAs an Insurance...
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Customer Experience Specialist
23 hours ago
Colorado Springs, Colorado, United States Buffalo Wild Wings Full timeAt Buffalo Wild Wings, we believe in fueling moments worth sharing. As a Customer Experience Specialist, you'll welcome guests and create legendary experiences from order to payment. You'll be the embodiment of our brand's energy and enthusiasm.**Game Time Energy**Our Benefits:Weekly PayFlexible ScheduleDiscounted MealsBest-in-Class Training & Continuous...
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Insurance Customer Experience Specialist
4 weeks ago
Colorado Springs, Colorado, United States Sarah Wright - State Farm Agent Full timeJob OverviewSarah Wright - State Farm Agent is seeking a skilled professional to provide exceptional customer service and support insurance agents in acquiring and retaining customers. As an Insurance Customer Experience Specialist with our agency, you will leverage your attention to detail, dedication to client relations, and sales acumen to excel in this...
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Retail Customer Experience Specialist
2 weeks ago
Colorado Springs, Colorado, United States K & G Petroleum Llc Defunct Full timePosition SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Experience Specialist. In this role, you will be responsible for ensuring a positive customer experience, maintaining store safety and profitability, and adhering to company policies. This role requires minimal supervision and offers a...
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Colorado Springs, Colorado, United States Guitar Center Full timeJob SummaryWe are seeking a skilled Master Luthier and Customer Experience Specialist to join our team at Guitar Center. This role requires strong technical expertise in guitar repair and maintenance, as well as excellent customer service skills.
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Sales and Customer Experience Specialist
4 weeks ago
Colorado Springs, Colorado, United States Lennar Homes Full timeAt Lennar Homes, we are committed to creating an extraordinary experience for our customers, communities, and associates. Our company is dedicated to making an impact by building quality homes and providing exceptional customer service.Job OverviewWe are seeking a Sales and Customer Experience Specialist to manage the new home purchase process from initial...
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Sales and Customer Experience Specialist
1 day ago
Colorado Springs, Colorado, United States Acosta Group Full timeRetail Sales RepresentativeA dynamic opportunity awaits for a skilled Retail Sales Representative to showcase Sonos' cutting-edge home audio technology at Best Buy.ActionLink, a leading retail agency, is part of Acosta Group and invites ambitious individuals to join our team as a Sales Specialist representing Sonos.This seasonal weekend warrior role comes...
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Customer Experience Specialist
4 weeks ago
Colorado Springs, Colorado, United States Pella Corporation Full timeAbout UsPella Corporation is a leading manufacturer of windows and doors, known for its 95-year history of innovation and commitment to environmental stewardship.Our company values diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected.Job SummaryWe are seeking an experienced Customer Experience Specialist to...
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Domino's Customer Experience Representative
2 weeks ago
Colorado Springs, Colorado, United States Domino's Pizza LLC Full timeJoin Our TeamAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy working with people? We are looking for a highly motivated and team-oriented individual to join our team as a Customer Support Specialist at Domino's. As a key member of our team, you will be responsible for providing...
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Colorado Springs, Colorado, United States Guitar Center Full timeWhy Guitar Center?Guitar Center offers a competitive salary of $40,000 - $60,000 per year, as well as robust benefits and perks. These include Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.About the Role:We are seeking an experienced...
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Customer Experience Specialist
2 weeks ago
Colorado Springs, Colorado, United States Old Navy Full timeJoin Our TeamWe're a dynamic and fast-paced retail environment that's always looking for talented individuals to join our team. As a Sales Floor Representative, you'll have the opportunity to work in a collaborative and supportive environment, develop your skills and knowledge, and contribute to the success of our company.About the RoleWe're seeking a highly...
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State Farm Team Member
2 days ago
Colorado Springs, Colorado, United States Mike Wuest - State Farm Agent Full timeJob Title: State Farm Team Member - Customer Experience SpecialistAbout the Role: As a Customer Experience Specialist with Mike Wuest - State Farm Agent, you will form the foundation of our team's commitment to excellence in customer care. Your role will focus on building long-lasting relationships with clients, ensuring they receive tailored solutions to...
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Customer Experience Specialist
22 hours ago
Colorado Springs, Colorado, United States J. Jill Full timeAbout the Job: We are seeking a highly motivated and results-driven Sales Associate to join our team at J. Jill. In this role, you will play a critical part in delivering an exceptional customer experience and driving sales growth through effective product knowledge and presentation skills.Key Responsibilities:Develop strong relationships with customers to...
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Customer Experience Specialist
5 days ago
Colorado Springs, Colorado, United States Baxter Auto Group Full timeAbout UsBaxter Auto Group is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe our exceptional employees truly distinguish us in the marketplace, and we continually invest in maintaining a remarkable employee experience. Whether you're just starting your career or looking to take your next step, we...
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Customer Experience Specialist
1 day ago
Colorado Springs, Colorado, United States Extended Stay Full time**Job Overview**At Extended Stay, we're seeking a highly skilled and dedicated individual to join our team as a Guest Services Rep. This role is ideal for those who are passionate about delivering exceptional customer experiences.**Key Responsibilities**We're looking for someone who can assist guests at all times, respond to their requests with diligence,...
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Customer Experience Specialist
4 days ago
Colorado Springs, Colorado, United States Sonic Drive-In Full timeAre you looking for a fun and rewarding job where you can make a real difference in people's lives? Look no further than Sonic Drive-In! As a Carhop, you will have the opportunity to work in a fast-paced and dynamic environment, develop new skills, and advance your career.Job Requirements:To be successful as a Carhop, you will need to be a team player who is...