Project Coordinator

6 days ago


Canton, Massachusetts, United States TCA Controls Full time
About Us

TCA Controls is a leading provider of building commissioning services, dedicated to making buildings work better. Our team of experts specializes in optimizing complex building systems, delivering cost-effective and energy-efficient solutions to our clients.

Job Summary

We are seeking a highly organized and communicative Project Manager to join our team. As a key member of our operations team, you will be responsible for coordinating and scheduling service calls, installations, and ongoing projects. You will work closely with our technicians, customers, and other stakeholders to ensure seamless delivery of our services.

Key Responsibilities
  • Coordinate and schedule HVAC/Controls technicians for service calls, installations, and maintenance tasks.
  • Communicate with customers to understand their HVAC/Controls issues, schedule appointments, and provide updates on service status.
  • Maintain constant communication with HVAC/Controls technicians in the field via phone, radio, or dispatch software.
  • Keep detailed records of service calls, customer interactions, job status, and technician assignments.
  • Update the company's dispatching software or system with accurate and timely information.
  • Work closely with the inventory and procurement team to ensure technicians have the necessary parts and equipment.
  • Partner with sales and service departments to align job priorities and customer needs.
  • Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
Requirements
  • Previous experience in dispatching, customer service, or project management, ideally within the HVAC or a similar industry.
  • Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
  • Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
What We Offer

TCA Controls provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.


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