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Restaurant Operations Manager

1 month ago

Garden City, Michigan, United States CheckersRally's Full time
Purpose of Your Work

At Checkers & Rally's, we strive to make a positive impact on our guests' lives by providing exceptional service and ensuring a safe, clean, and fun environment for our employees and guests. As an Assistant Manager, you will play a crucial role in supporting the General Manager in executing the restaurant plan, achieving sales and profit goals, and providing excellent guest and team service.

Key Responsibilities
  • Assist the General Manager in building sales and profits by promoting guest satisfaction and managing restaurant operations.
  • Escalate any concerns or recommendations with the restaurant, employees, or guests to the General Manager.
  • Support the hiring process by assisting with interviewing and selecting the right team members.
  • Ensure that policy and procedures are being followed on shifts.
  • Train team members on operations, company policies, and procedures, as well as guest service.
  • Identify and respond to complaints and policy and procedure violations.
  • Provide regular feedback and coaching to team members on their performance.
  • Help maintain a safe, clean, and fun environment for employees and guests.
Requirements
  • High School Diploma or General Education Degree (GED) - Preferred
  • Food Safety Certified
  • 1-2 years of restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Basic math skills
  • Microsoft Office and general systems experience
  • Strong interpersonal and verbal and written communication skills
  • Ability to work flexible schedules and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold and grow
What's in It for You?
  • Operations Excellence: Our team expects and delivers nothing but the best.
  • Training and Development: We bring out the best by ensuring everyone gets well-trained.
  • Personal and Career Growth: You can do more, get more, and be more at Checkers & Rally's.
  • Checkers & Rally's Benefits and Rewards: We offer comprehensive benefits, such as medical and dental plans, as well as recognition programs, including bonuses.