Store Operations Manager

5 hours ago


Garden City, Michigan, United States Steve Madden Full time

Job Summary

The Store Assistant Manager is a key member of the store team, responsible for supporting the Store Manager in all aspects of store operations. This role plays a vital part in guiding and developing a team of brand advocates to deliver an exceptional customer experience that aligns with the company's brand values.

Key Responsibilities

  • Partner with the Store Manager to drive profitability by ensuring customer engagement, merchandising, operations, and community connection are consistent and compliant with company standards.
  • Create memorable customer experiences through strong client focus and collaboration, motivating the team to deliver exceptional service.
  • Work with the Store Manager to implement visual merchandising directives, maintaining the company's brand strategies.
  • Ensure timely replenishment of merchandise on the selling floor.
  • Collaborate with the Store Manager to ensure compliance with loss prevention and safety policies, standards, and practices.
  • Assist with various store operations, including training, sales, visual merchandising, inventory management, store administration, and customer service.
  • Foster a culture of development and accountability.
  • Process information and merchandise through the computer system and POS register system.
  • Support the Store Manager in selecting and hiring qualified candidates.
  • Be flexible and occasionally perform tasks outside of your specific role.

Requirements

  • Minimum of 3-5 years of retail experience.
  • High school diploma or equivalent.
  • Excellent organizational skills and ability to coordinate people, resources, and services to address business goals.
  • Strong verbal and written communication skills.
  • Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
  • Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.
  • Understanding of staff development, including experience in staffing, coaching, and counseling.
  • Ability to process information and merchandise through the computer system and POS register system.

Benefits

  • Medical, dental, vision benefits, and flexible spending accounts.
  • Life and short/long-term disability benefits.
  • 401K eligibility over 21 with company match after 6 months of employment.
  • Paid time off benefits, including vacation, sick time, and voting.
  • Virtual healthcare.
  • 50% employee discount and 40% immediate family discount.
  • Friends and family discount events.
  • Free shoes every season/quarter.
  • Employee assistance program.
  • Tuition reimbursement program.
  • Career growth opportunities.
  • Employee referral program.

The pay range for this position is $19-$22/hr plus commission, with actual rate determined by candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable.



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