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Customer Support Engineer

2 months ago

Inver Grove Heights, Minnesota, United States Wabtec Full time
About Wabtec Corporation

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our Marine and Stationary Power Generation team. As a key member of our team, you will provide remote and onsite customer support for our Wabtec marine and stationary power generation engine installed base.

Responsibilities
  • Perform all necessary remote and onsite engine lifecycle customer support activities
  • Provide technical support for commissioning, warranty, post-warranty, and overhaul milestones
  • Collaborate with the Wabtec Channel Partner/Distributorship network to ensure seamless customer support
  • Apply technical troubleshooting skills to diagnose and remediate compromised engine performance
  • Provide necessary facts, data, and actions taken for Level 3 escalations via service ticketing system
  • Train and mentor customer crew members on operation and proactive maintenance best practices
  • Identify and communicate standard and specialized tools use and application to the customer crew
  • Project manage field modifications planning, communication, preparation, logistics, and execution
Requirements
  • English language spoken, written, and presentation skills
  • Technical degree or certification in mechanical or electrical engineering
  • Proven mechanical, electrical, and electronic troubleshooting, diagnosis, and remediation skills
  • Diesel engine domain experience/knowledge including mechanicals and controls systems
  • On-site and remote service and support experience
  • Marine Class Society knowledge and associated collaboration/correspondence skills
  • Marine and Stationary Power Generation application experience
  • IT (log files transfer), computer (MS Office), measurement (digital multi-meter), and control systems (Kongsberg, EasyGen, etc.) proficiency
  • Expertise in managing projects and resources remotely and on-site
  • Customer satisfaction focused
  • Responsive and proactive
  • Independence
  • Highly communicative, collaborative, and a team player
  • Keen sense of urgency with the ability to pivot seamlessly as priorities evolve
  • Passion, positive, upbeat, inspirational, aspirational, can-do attitude
  • Laser focus on-time delivery of all work activities
  • Multi-tasking skills and capability
  • Stellar organizational skills with a passionate attention to detail in all work activities
  • Comfortable working in an environment filled with ambiguity, uncertainty, and fluid priorities
  • 40% Travel (willingness and ability to travel regionally on short notice)
  • Able to lift up to 50lbs and climb up and down equipment
What We Offer

At Wabtec Corporation, we offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please let us know.