Customer Service Liaison

4 weeks ago


Springdale, Arkansas, United States MASHPOINT LLC Full time

Job Title: Customer Service Associate

Job Summary:

The Customer Service Associate will be responsible for managing relationships between carriers, customers, and sales teams for assigned accounts. The ideal candidate will have 1-3 years of experience in transportation or logistics and be proficient in MS Office.

Key Responsibilities:

  • Serve as the main point of contact between the supply chain and external customers.
  • Handle all aspects of customer relationships, including analyzing emails and resolving issues quickly.
  • Use various dispatch systems and scheduling platforms to solve problems for all business units.
  • Stay informed on internal policies, procedures, and external customer structures.
  • Identify cost-effective solutions and resolve delivery process issues to ensure customer satisfaction.

Requirements:

  • Education: Bachelor's degree or equivalent work experience in transportation or logistics.
  • Experience: 1-3 years in transportation or logistics.
  • Skills: Proficient in MS Office, strong written and verbal communication, conflict management, multitasking, problem-solving, and negotiation skills.


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